Analyzing Intuitive Skills of a Waitperson in a Restaurant Dining Room Using a Serious Game
Author:
Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-99704-9_64
Reference13 articles.
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2. Fung, K.K.: It is not how long it is, but how you make it long-waiting lines in a multi-step service process. Syst. Dyn. Rev. 17(4), 333–340 (2001)
3. Vries, J.D., Roy, D., Koster, R.D.: Worth the wait? How restaurant waiting time influence customer behavior and revenue. J. Oper. Manag. (2018, in press)
4. Hwang, J., Lambert, C.U.: The interaction of major resources and their influence on waiting times in a multi-stage restaurant. Int. J. Hosp. Manag. 27, 541–551 (2008)
5. Hwang, J., Lambert, C.U.: The use of acceptable customer waiting times for capacity management in a multistage restaurant. J. Hosp. Tour. Res. 33(4), 547–561 (2009)
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