Author:
Mendes Júlio,Coelho Luís,Mendes Joana
Publisher
Springer International Publishing
Reference30 articles.
1. Baker, D. A., & Crompton, J. L. (2000). Quality, satisfaction and behavioral intentions. Annals of Tourism Research, 27(3), 785–804.
2. Bohoris, G. A. (1995). A comparative assessment of some major quality awards. International Journal of Quality and Reliability Management, 12(9), 30–43.
3. Bouncken, R. B. (2000). The effect of trust on quality in the culturally diverse tourism industry. Journal of Quality Assurance in Hospitality and Tourism, 1(3), 85–104.
4. Burhin, F. (2000). Piloting tourism strategy plans, workshop on quality in tourism: From patterns to indicators. Faro: Universidade do Algarve.
5. Camisón, C. (1996). Total quality management in hospitality: An application of the EFQM model. Tourism Management, 17(3), 191–201.