The Provision of Financial Services by Retailers to their Customers – Is it Sustainable?
Author:
Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-18687-0_33
Reference12 articles.
1. Alexander, A. and Pollard, J. 2000 “Banks, grocers and the changing retailing of financial services in Britain”, Journal of Retailing and Consumer Services, 7 (3): 137–47.
2. Alexander, N. and Colgate, M. 2000 “Retail financial services: transaction to relationship marketing”, European Journal of Marketing. 34 ( 8): 938–53.
3. Alexander, N. and Colgate, M. 1998 “The evolution of retailer, banker and customer relationships – ‘a conceptual framework”, International Journal of Retail and Distribution Management, 26 ( 6): 225–37.
4. Bliss, M 1988 “The impact of retailers on financial services”, Long Range Planning, 21 (1): 55–58.
5. Brandenburger, A. M. and Nalebuff, B. J. 1996 Co-opetition, London: Harper Collins.
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