1. Aham-Anyanwu, N., Li, H.: E-public engagement: formulating a citizen content engagement model. In: 25th European Conference on Information Systems (ECIS), 5–10 June 2017, pp. 753–770 (2017)
2. Allum, J.: How we’re making gov.uk work harder for users (2017). https://gds.blog.gov.uk/2017/02/27/how-were-making-gov-uk-work-harder-for-users/ . Accessed 19 Dec 2017
3. Berendt, B., Kralisch, A.: A user-centric approach to identifying best deployment strategies for language tools: the impact of content and access language on web user behaviour and attitudes. Inf. Retrieval 12(3), 380–399 (2009)
4. Bogers, T., Gäde, M., Hall, M., Skov, M.: Analyzing the influence of language proficiency on interactive book search behavior. In: iSchools (2016)
5. Lecture Notes in Computer Science;D Brazier,2017