Impact of EWOM, website quality, and product satisfaction on customer satisfaction and repurchase intention: moderating role of shipping and handling
Author:
Publisher
Springer Science and Business Media LLC
Subject
Strategy and Management,Safety, Risk, Reliability and Quality
Link
http://link.springer.com/content/pdf/10.1007/s13198-020-00954-3.pdf
Reference33 articles.
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2. Aggarwal AG, Aakash A (2017) An innovative B2C E-commerce websites selection using the ME-OWA and fuzzy AHP. Paper presented at the international conference on information technology and knowledge management, Delhi, vol 14, pp 13–19. https://doi.org/10.15439/2018KM37
3. Aggarwal AG, Aakash A (2018a) A multi-attribute online advertising budget allocation under uncertain preferences. Ing Solidar 14(25):1–10. https://doi.org/10.16925/.v14i0.2225
4. Aggarwal AG, Aakash A (2018b) Multi-criteria-based prioritisation of B2C e-commerce website. Int J Soc Syst Sci 10(3):201–222. https://doi.org/10.1504/IJSSS.2018.093940
5. Aggarwal AG, Aakash (2019) Analyzing the interrelationship between online reviews and sales: the role of review length and sentiment index in electronic markets. Int J Internet Mark Advert (early cite)
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