Author:
Hermann U. P.,Juszkiewicz M.,Tshipala N. N.
Publisher
Springer Nature Switzerland
Reference27 articles.
1. Al-Ababneh, M. M. (2016). Employees’ perspectives of service quality in hotels. Research in Hospitality Management, 6(2), 189–183. https://doi.org/10.1080/22243534.2016.1253287
2. Ali, B. J., Gardi, B., Othman, B. J., Ahmed, S. A., Ismael, N. B., Hamza, P. A., Aziz, H. M., Sabir, B. Y., & Anwar, G. (2021). Hotel service quality: The impact of service quality on customer satisfaction in hospitality. International Journal of Engineering, Business and Management, 5(3), 14–28. https://doi.org/10.22161/ijebm.5.3.2
3. Almén, N., Lundberg, H., Sundin, Ö., & Jansson, B. (2018). The reliability and factorial validity of the Swedish version of the Recovery Experience Questionnaire. Nordic Psychology, 70(4), 324–333. https://doi.org/10.1080/19012276.2018.1443280
4. Bennett, J. A., & Strydom, L. (2005). Customer service in the tourism establishment. In J. A. Bennett, C. J. Jooste, & L. Strydom (Eds.), Managing tourism services (pp. 249–282). Van Schaik Publishers.
5. Erasmus, B., Rudansky-Kloppers, S., & Strydon, J. (2019). Introduction to business management. Oxford University Press.