Integrating Social Media and Business Process Management: Exploring the Role of AI Agents and the Benefits for Agility
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Publisher
Springer Nature Switzerland
Link
https://link.springer.com/content/pdf/10.1007/978-3-031-50974-2_16
Reference17 articles.
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3. Ariouat, H., Hanachi, C., Andonoff, E., Bénaben, F.: A conceptual framework for social business process management. In: Zanni-Merk, C., Frydman, C.S., Toro, C., Hicks, Y., Howlett, R.J., Jain, L.C. (eds.) Knowledge-Based and Intelligent Information & Engineering Systems: Proceedings of the 21st International Conference KES-2017, Marseille, France, 6–8 September 2017, Procedia Computer Science, vol. 112, pp. 703–712, Elsevier (2017). https://doi.org/10.1016/j.procs.2017.08.151
4. Badakhshan, P., Conboy, K., Grisold, T., vom Brocke, J.: Agile business process management: a systematic literature review and an integrated framework. Bus. Process. Manag. J. 26(6), 1505–1523 (2020). https://doi.org/10.1108/BPMJ-12-2018-0347
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