Methodological Bases for Decision Support in the Management of Services, Taking into Account the Personal Information of Customers

Author:

Bogdanova Diana,Shakhmametova Gyuzel,Niiazgulov Albert

Publisher

Springer Nature Switzerland

Reference18 articles.

1. Fokina, M.L.: Determination of objectives of cultural institutions in forming strategic management system for service delivery. In: Proceedings of Russian State Pedagogical University named after A. I. Herzen (2010). issue 120

2. Dokukina, I.A., Makarova, J.L.: Management of service processes on the basis of service management. Srednerussky Vestnik of Social Sciences (2017). issue 1

3. Shaitura, S.V., Ordov, K.V., Zharov, V.G., Malitskaya, Y.O., Kolomeitsev, A.V., Madyarov, A.A.: Management issues in service sectors. Bulletin of Kursk State Agricultural Academy (2021). issue 3

4. Bonaretti, D., Bartosiak, M., Lui, T.W., Piccoli, G., Marchesani, D.: What can I(S) do for you?: How technology enables service providers to elicit customers’ preferences and deliver personalized service. Inf. Manage. 57(6), 103346 (2020)

5. Park, M., et al.: ICT-based person-centered community care platform (IPC3P) to enhance shared decision-making for integrated health and social care services. Int. J. Med. Informatics 156, 104590 (2021)

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