1. Arnstein, S. R. (1969). A ladder of citizen participation. Journal of the American Institute of Planners, 35(4). https://doi.org/10.1080/01944366908977225
2. Biljohn, M. (2017). Social innovation, an alternative approach to South African local government service delivery? African Journal of Public Affairs, 9(7), 53–63.
3. Biljohn, M. I. (2019). Developing the Participatory Capacity of South African Citizens in Municipal Service Delivery through Social Innovation. Politeia, 38(2). https://doi.org/10.25159/2663-6689/3546
4. Botha, Y. (2021). Extending polyphonic strategic communication to stakeholder engagement: Exploring deliberate-emergent and radical-emergent approaches. Management Dynamics, 30(2).
5. Conrwall, A. (2002). Introduction: New democratic spaces? The politics and dynamics of institutionalised participation. DS bulletin 35.2 new democratic spaces? Available at https://assets.publishing.service.gov.UK/media/57a08ccc40f0b652dd00157e/cornwall.pdf (Accessed: 24 January 2022).