1. Lozan, O., Gramma, R.: Managementul calității în instituțiile spitalicești (Quality management in hospital institutions). Universitatea de Stat de Medicina si Farmacie „Nicolae Testemitanu”, Scoala de Management in Sanatate Publica, Chisinau (2017)
2. Donabedian, A.: An Introduction to Quality Assurance in Health Care. Oxford University Press, New York, NY (2003)
3. Torkzad, A., Beheshtinia, M.A.: Evaluating and prioritizing hospital service quality. Int. J. Health Care Qual. Assur. 32(2), 332–346 (2019)
4. Fatima, T., Malik, S.A., Shabbir, A.: Hospital healthcare service quality, patient satisfaction and loyalty. Int. J. Qual. & Reliab. Manag. 35(1), 1195–1214 (2018)
5. Pantzartzis, E., Edum-Fotwe, F., Price, A.: Sustainable healthcare facilities: reconciling bed capacity and local needs. Int. J. Sustain. Built Environ. 6(1), 54–68 (2017)