1. Adil, M., Khan, M.N., & Khan, K.M. (2013a). Exploring the relationships among service quality, customer satisfaction, complaint behaviour and loyalty in Indian urban retail banks: a confirmatory factor analytic approach. In Proceedings of the 5th IIMA Conference on Marketing in Emerging Economies, IIM-Ahmedabad, India (pp. 166-172)
2. Adil, M., Akhtar, A., & Khan, M. N. (2013b). Refinement of internet banking service quality scale: a confirmatory factor analysis approach. International Journal of Services and Operations Management, 14(3), 336–354.
3. Adil, M., Khan, M. N., & Ansari, S. A. (2015). ‘Customers’ perception towards bank service quality: a comparative study of Indian and Turkish customers’. In Proceedings of 6th IIMA Conference on Marketing in Emerging Economies (pp. 266–275). Indian Institute of Management Ahmedabad.
4. Ahorsu, D. K., Lin, C. Y., Imani, V., Saffari, M., Griffiths, M. D., & Pakpour, A. H. (2020). The fear of COVID-19 scale: development and initial validation. International journal of mental health and addiction. https://doi.org/10.1007/s11469-020-00270-8.
5. Ali, A., & Adil, M. (2014). Environmentalism and green consumer behavior: an empirical study on Indian students. IILM Management & Change, 18(2), 107–125.