AN APPROACH FUZZY FOR SELF-ASSESSING IN MICRO AND SMALL BUILDING COMPANIES

Abstract

Due to increased competition enterprises have sought alternatives to improve their processes and increase the quality of their products and services. The enterprises of construction sector are related to the buildings construction. They have adopted Quality Management System (QMS) to improve their processes and to fill the demands of the market. Among the existing QMS, the Brazilian Program of Habitat Quality and Productivity (PBQP-H/Siac) has distinguished itself by offering benefits that are favorable to the enterprises in this segment. However, unlike medium and large enterprises, the Micro and Small enterprises (MSEs) have limited financial resources, lack on quality management, and others obstacles. MSEs have fitted their quality implementation to match with the larger construction enterprises, to better competition and to get opportunities in the market. Because of this, the present paper proposes an approach to self-evaluation requirements of PBQP-H/Siac, using fuzzy logic as a measurement tool. The fuzzy logic will formalized the assessed requirement, providing better definition on decision making. The approach exposed as a simulation based on real case to demonstrate their applicability. As a result the approach determines the degree of formalization of the desired level.